Family's horror as cleaners caught going through belongings in Jet2 holiday resort

A dad claims he caught cleaners at a holiday resort in going through his family's belongings and drinking from a bottle of Sprite.

Tommy Hudson, of Willington, County Durham, says he felt unsafe in his room at the five-star Elios Hill hotel in Crete after recording staff snooping in his family's possessions. The dad-of-one splashed £4,600 on a break at the newly opened with wife Joanne and their two-year-old daughter Elsie in early August, hoping for a relaxing break.

Tommy, 42, said: "It took over what should have been a nice family holiday. Instead, we were talking about it every day and checking cameras in case something else had happened." In one clip a male cleaner is seen looking into a bag the family left in the room and rummaging through belongings on the shelves.

In another video captured later in the holiday, a cleaner takes a sip from the family's bottle of Sprite before returning it. He then appears to take a key card to the room. There is no suggestion any item was stolen from the room. Jet2 said the 275-room hotel has dealt with the staff in question, had apologised to Tommy and would provide an "appropriate gesture of goodwill". But he says an offer of £320 cash compensation isn't good enough and is now escalating his complaint to ABTA.

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"They've come back to us offering £320. It doesn't seem like they have taken it very seriously at all," ex-Navy man Tommy said. "On the second to last day, he was drinking out of our water bottle and took our key card. We had to go and get our keys changed in case he tried to come back into the room. The camera wasn't even hidden, it was just in the corner of the room.

"We spoke to the hotel manager and they said the staff had been relieved from their duties. We felt unsafe in the room, we were having to check it on the camera every day." Tommy took the camera with him after he said he read a review online by a traveller claiming they had items go missing from their room.

The hotel offered them a trip to a beach club including transportation, food and drink to apologise plus late checkout on their last day after he complained about the first instance, but he then caught the cleaner drinking from their pop bottle on the second-last day and he involved Jet2.

"We don't know if he has spat back into the bottle," the dad added. "It turns my stomach to think my daughter could have drank it as his saliva could be inside and around the edge. I was told by them that due to it being our last day in the resort they couldn't really do anything for us.

"The slogan they have on the side of their aeroplanes is 'package holidays you can trust'. When something like this happens you can't really trust them anymore. It's really put us off booking another holiday through Jet2. It saddens me as our last eight holidays have been with Jet2 and have all been fantastic. I just want people to be aware this happens."

Holidays to the hotel remain on sale through Jet2's website at the time of publication. TUI also offers holidays to the hotel. A Jet2 spokesperson said: “We would like to offer our sincere apologies to Mr Hudson for this experience. We understand that the hotel has investigated fully and taken appropriate action with the staff in question. We have been in contact with Mr Hudson to apologise, and to provide an appropriate gesture of goodwill."